The Growing Threat of Courier Fraud in the UK

Courier fraud is becoming one of the fastest-growing scams affecting people across the UK.

Criminals are using increasingly convincing tactics to trick victims into handing over money, bank cards, or personal information by pretending to be trusted organisations such as banks, police officers, or delivery companies.

One major reason behind the rise is the increase in online shopping and home deliveries. With millions of parcels being delivered every day, fraudsters can easily send fake text messages or make phone calls claiming there is a problem with a delivery. Many people respond quickly without realising the message is a scam.

Another factor is the growing use of personal data stolen from data breaches and social media. Scammers often know a victim’s name, address, or banking provider, making their calls appear more believable. Some criminals even “spoof” official phone numbers so calls seem to come from a real bank or police station.

Courier fraud often works by creating panic and urgency. Victims may be told their bank account is under threat or that counterfeit money has been found linked to their account. They are then persuaded to withdraw cash or hand over bank cards to a “courier” sent to their home.

Police and banks continue to warn the public that genuine organisations will never ask for PIN numbers, cash withdrawals, or bank cards to be collected by courier. Experts say awareness is the strongest defence, encouraging people to stop, verify calls independently, and never rush into financial decisions over the phone.

As fraud tactics continue to evolve, authorities expect courier scams to remain a growing problem unless public awareness and digital security improve.

How to Protect Yourself From Courier Fraud

People can reduce the risk of becoming victims of courier fraud by staying cautious and taking a few important steps. Banks and police officers will never ask for your PIN, password, or request that cash or bank cards are handed to a courier.

If you receive a suspicious phone call, text message, or email:

• Do not share personal or banking information.

• Hang up immediately if you feel pressured or threatened.

• Wait at least five minutes before calling your bank back, or use a different phone line if possible.

• Contact your bank using the official number on the back of your card.

• Never hand over cash, bank cards, or valuables to someone sent to your home.

It is also important to:

• Be cautious of unexpected delivery messages with links.

• Avoid clicking suspicious links in texts or emails.

• Use strong passwords and enable two-factor authentication where possible.

• Talk to elderly relatives and vulnerable family members about common scams.

Anyone who believes they have been targeted should report the incident to their bank immediately and contact Action Fraud, the UK’s national fraud reporting centre.